The Royal Ballroom Dance Cruise is the name I have on file. Shelly Fogelman has taught to me why I should be loyal to Royal when it comes to servicing my dancing group. There are many hats you have to wear when you take on a project which accommodates 20-50 people per dance cruise; flights, hotel prior to cruise, transportation from airport to hotel to ship to airport, reserving a private room for dance classes for only our group and Shelly always has sent us a bottle of wine to our cabin to start off our cruise.
All I can say is that Shelly works really hard to keep my clients happy. And when they are happy my job goes so much easier and I am happy
Every trip is designed to be "the best trip of our lives"
With that said, I only have thoughts of how difficult it is for an agent to consistently receive great ratings
Dance Director
Bloomfield Hills, Michigan
Carolyn has been great to work with now and in the past. She is very knowledgeable about the details and she is always available to answer questions either via email or phone. I will use Carolyn for all my travel plans.
Unfortunately, this trip had to be cancelled because of the pandemic going on. Carolyn was great through the whole experience and kept us updated on our options and deadlines for cancelling or taking a voucher. As sad as it was to cancel, Carolyn made the experience easier to deal with.
JP
Northville, MI.
We have worked with Kris on several occasions over the last few years on different types of cruise vacations (Alaska, Pacific Northwest, European river cruise, Caribbean. She has always responded quickly and answered our questions thoroughly. There even was a time when she was able to match a perk offered by another organization. She was interested in our feedback after we got back from a trip on a cruise line she had not had any personal experience.
Sandy
Farmington Hills